Returns, Refunds and Cancellations Policy

Return Policy

i. General Return Policy:

Items cannot be returned or exchanged, unless specifically stated on the product page.

We strive to ensure that the products you order are delivered as per your specifications. However, if you receive a:

• Damaged product
• Incorrect product
• Expired product

You must notify our customer support team within 24 hours of receipt to request a return. Failure to do so within the stipulated time may result in your return request being declined. Returns will only be accepted if the product is unused, unopened, and in its original packaging.

ii. Discretionary Return Policy:

At Riyaah, we are committed to delivering 100% authentic products. Due to hygiene and brand-specific guidelines, most items are non-returnable. However, in exceptional circumstances, we may accept a return outside our standard policy. These discretionary returns must be requested within 24 hours of receiving the product and will incur a small convenience fee to cover pick-up and processing costs. The applicable fee will be displayed during the return request process. Approval of such returns remains at the sole discretion of Riyaah.

Note: Return and exchange eligibility is determined on a case-by-case basis and remains at our sole discretion. We reserve the right to approve or decline any return request.

iv. Return Fees

• Riyaah will bear the cost of return only in case of damaged, incorrect, or expired items
• For discretionary returns, a convenience fee will apply. This is shown during the return request process.

We reserve the right to approve or decline any return request at our discretion.

For any return-related queries, please contact our customer support team at customersupport@riyaah.com or WhatsApp us at +966 55 5057341.

Refund Policy

i. General Refund Policy:

We aim to ensure that you are completely satisfied with your purchase. Refunds may be issued under the following conditions:

ii. Full Refund Possible If:

• You received a defective or damaged item.
• The ordered item(s) was lost or damaged during transit.
• You received a product that has passed its expiry date.

Refunds for eligible returns will be processed only after successful verification of the returned product.
Shipping and handling charges are non-refundable, except in cases where the return is due to our error.

Refunds will not be issued for:

• Incorrect orders placed by the customer.
• Change of mind after purchase.

Refunds will only be processed for unused, unopened products in their original packaging, unless the damage was due to transit or a defect in the product.

iii. Refund Process & Timeline:

• Prepaid Orders: Refunds for payments made via Credit/Debit Card or Net Banking will be processed within 10 to 14 working days to the original payment method. Processing times may vary based on banking policies. We will, however, try our best to refund the money to you at the earliest.
• Cash on Delivery (COD) Orders: Users requesting a refund for COD orders must email customersupport@riyaah.com and WhatsApp +966555057341. Refunds will be credited directly to the User’s bank account upon providing bank details within 10 to 14 working days.

Refunds may be processed after deducting the return delivery fee. For more details on this, please refer to the Application / Website.

iv. Refund to Bank Account:

In certain cases, refunds will be processed directly to the User’s bank account, including:

• (a) If an incorrect or excessive charge was applied.
• (b) If the refund is due to an issue where the payment was not successfully completed but the amount was deducted.

v. How to Request a Refund:

To initiate a refund, please follow the steps mentioned in our return policy to ensure you furnish all the required information to make sure we service you better. We take feedback seriously and use it to enhance our service quality.

Damaged Or Incorrect Goods Policy

i. While we strive to provide you with the best products, there may be rare instances where a damaged product or an incorrect product is delivered. We kindly request you to report the issue to our customer support team within 24 hours of delivery.

ii. The claim must be supported with appropriate photographic/video evidence of the damaged or incorrect item.

iii. Upon verification, we may offer:

• A replacement, if stock is available.
• A refund, if a replacement is not feasible.
• Any other resolution at our discretion.

Cancellation Policy

i. Orders can be cancelled before they are dispatched. Once an order is out for delivery, cancellation will not be possible.

ii. If a cancellation request is approved, a full refund will be processed in accordance with our Refund Policy.

The final decision on refunds and cancellations rests with Riyaah.