Privacy Policy

1. General

1.1 About Riyaah
Riyaah is a premium beauty e-commerce platform, offering curated beauty and skincare products. All products on the Riyaah Platform are sold by Keuro Life Limited Company, All products are authentically sourced via master distributors, and are fulfilled from Saudi Arabia via our state of the art, SFDA approved fulfilment centre in Rezeqihah, As Sulay, Riyadh, Saudi Arabia.

This Privacy Policy outlines how we collect, use, and protect your information when you access our website and mobile application (collectively, the "Platform").

1.2 Scope of This Policy
By using Riyaah, you agree to the terms of this Privacy Policy, as well as our Terms & Conditions. This document explains:

• The types of information we collect
• How we use and store your information
• When and with whom we may share your data
• Your rights regarding your personal information

1.3 Legal Compliance
This Privacy Policy is in compliance with applicable data protection laws and relevant rules.

1.4 Your Consent
By using our Platform, you consent to the collection, use, and processing of your data as outlined in this Privacy Policy. You may withdraw your consent at any time; however, doing so may limit our ability to provide certain services to you. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the “Platform”.

1.5 Updates to the Privacy Policy
We may update this Privacy Policy from time to time. Please review it periodically to stay informed about how we protect your information.
If you have any questions, feel free to contact us at customersupport@riyaah.com.

2. Information Usage

2.1 Information You Provide
When you visit, browse, or shop on Riyaah, we may collect and process information you provide to us. This helps us enhance your shopping experience, personalise recommendations, and improve our services.

2.2 Accuracy & Updates
You agree to provide accurate and up-to-date information. If your details change or are incorrectly presented, you should immediately update them via the My Account section or contact our Customer Service at customersupport@riyaah.com.
You may review, update, or request the deletion of your data by contacting us at customersupport@riyaah.com.

2.3 Age Restrictions
Riyaah is not intended for users under 18. We do not knowingly collect personal data from minors. If we learn that an individual under 18 has provided their details, we will take immediate steps to remove such information. Parents or guardians may contact us for assistance.
Riyaah is not intended for users under 18. We do not knowingly collect personal data from minors. If you are under 18, you may use the Riyaah services only with the involvement of a parent or guardian.

2.4 Personal Information
The following personal data may be collected and processed when you interact with Riyaah:

• Account & Contact Information: Full name, email address, phone number, postal address, and any photos uploaded to your profile.
• Personal information which you may provide while using the Rima AI bot
• Date of Birth: We may require an accurate date of birth to verify that you are of legal age to purchase products.
• Order & Payment Details: Shipping and billing addresses, payment method details (credit/debit card, Mada, Tabby, Tamara, or other payment options).

Note: We do not store full payment details—transactions are securely processed through encrypted gateways.

• Transaction History: Records of your purchases, payment information, and preferences to improve our services.
• Website Usage Data: IP address, login credentials, traffic data, location data, and browsing behavior, including interactions with pages, offers, and services.
• Customer Service & Communication: Any information you provide when you contact us for inquiries, feedback, or support.

Additionally, if you use Riyaah’s AI-powered tools, we may collect additional information necessary to enhance your personalized beauty recommendations.
We may collect personal details such as, but not limited to:

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Gender & Date of Birth (optional)
• Contact Preferences
• Additional information which you may share with us as part of our AI offering
  This information helps us process your orders, enhance our customer service, and send personalised beauty recommendations.
• With your explicit permission, our app may access your contact list to help you send gift vouchers. This access is optional, and no contact information is stored or used beyond this function.

We never store your complete payment details— transactions are processed through secure and encrypted payment gateways. Your privacy is our priority, and we take necessary measures to protect your data. Our representatives would never call you and ask you for any financially sensitive information such as OTP’s , credit card details. If you receive any such calls, please inform us immediately. For any queries, feel free to reach us at customersupport@riyaah.com .

3. How We Use Your Information

At Riyaah, we value your trust. The information you share helps us enhance your shopping experience, personalise recommendations, and keep our platform secure. Here’s how we use it:

3.1 Personalised Experience

• Create and manage your Riyaah account for seamless browsing and checkout.
• Tailor product recommendations based on your preferences and shopping history.

3.2 Order Processing & Communication

• Process your orders, payments, and deliveries smoothly.
• Send important updates, including order confirmations, invoices, and security alerts.
• Notify you about exclusive offers, beauty trends, and upcoming launches (only if you opt in).

3.3 Service Improvement & Insights

Enhance our website, products, and customer service through feedback and analytics.Conduct internal research to refine our offerings and bring you the best in beauty.

3.4 Security & Compliance

• Detect and prevent fraudulent or unauthorised activities.
• Fulfil legal or regulatory requirements, including responding to requests from authorities.
• Address concerns, disputes, or support queries to ensure a hassle-free experience.

Your privacy matters. We never sell your information and handle it with the utmost care.

For any concerns, reach us at customersupport@riyaah.com.

4. Sharing your Information

At Riyaah, we prioritise your privacy. We only share your information with trusted partners when necessary to enhance your shopping experience, process transactions, and ensure compliance with legal requirements.

4.1 Trusted Service Providers

• Processing payments through secure gateways.
• Fulfilling orders and managing deliveries.
• Providing customer support and improving our services.

All partners are bound by strict confidentiality agreements and adhere to industry-standard security protocols.

4.2 Legal & Security Compliance

• We may disclose your information if required by law, court order, or government request. Additionally, we may share details when necessary to:
• Protect our rights or the rights of other users.
• Prevent fraud, security threats, or illegal activities.

4.4 Secure Payment Transactions

• All financial transactions are handled by trusted third-party payment gateways. They collect and process payment details like:
• Credit/Debit card numbers
• Bank account information
• These transactions are securely encrypted and authenticated by you. Riyaah does not store or access your financial details.

4.5 International Data Transfers

Your information may be stored or processed in other countries where our affiliates or partners operate. We ensure that all transfers comply with data protection laws and offer the same level of security.

Your trust matters to us. For any privacy concerns, contact us at customersupport@riyaah.com.

5. Security Measures

At Riyaah, we take your privacy and security seriously. We implement industry-standard measures to safeguard your personal information from unauthorised access, misuse, and loss.

5.1 How We Protect Your Data

• Firewalls & encryption to prevent unauthorised access.
• Secure data transmission using Transport Layer Security (TLS).
• Restricted access—only authorised personnel can handle your data.

All security measures comply with applicable laws and international standards to keep your data safe.

5.2 Limited & Confidential Access

Your data is stored in secure networks and is only accessible to a limited number of authorised personnel. These individuals are legally bound to maintain strict confidentiality.

5.3 While we take every precaution to protect your information, no security system is completely foolproof. Unforeseen events such as:

• Cyberattacks
• Unauthorised access
• Government actions or technical failures

may result in security breaches beyond our control. Riyaah cannot be held liable for such incidents, but we are committed to taking immediate action to mitigate any risks.

For any security concerns or queries, contact us at customersupport@riyaah.com.

6. Data Policy

6.1 Data We Collect Automatically

• Your IP address & browser type
• Websites you visit before & after using Riyaah
• Your operating system & internet provider

This data helps us analyse trends & improve our services. We do not share personally identifiable information with third parties unless required by law or to provide you with our services.

6.2 How We Use Cookies

• Improve website functionality
• Analyse user behaviour
• Assist in technical administration

We do not store your personal information in cookies.

6.3 Managing Your Cookie Preferences

You can disable cookies through your browser settings. However, this may limit access to certain features on our website.

6.4 Third-Party Advertising

We may allow third-party advertisers to display ads. These parties may place cookies to serve generalised ads—but we do not share your personal data with advertising networks for targeted advertising or cross-site behavioural tracking.

6.5 Communication Records

• Voice calls
• Digital chats & emails

These records are used for training, research, and administration and may be shared with third parties if required by law.

6.6 Testimonials & Reviews

By submitting a review or testimonial on Riyaah, you consent to its publication on our platform. We may edit / translate / paraphrase testimonials while maintaining their original intent. If you have concerns, please contact us at customersupport@riyaah.com or whatsapp us on 0555057341

6.7 Social Media Plugins and Analytics tools

When you visit our website, certain pages may include plugins from social networks such as Facebook or Google. These plugins may transmit data (like IP address or pages viewed) to those networks even if you do not interact with them. If you do not want such data sharing, you can disable third-party cookies or tracking features in your browser settings. We use Google Analytics to understand how users interact with our platform. Google Analytics uses cookies to collect non-personal data (such as time on site, pages visited, and referral sources). This helps us improve the user experience. You may opt out of Google Analytics by using the browser add-on provided by Google.

7. Opt-Out Policy

7.1 No Unsolicited Promotions

• We do not allow third-party service providers to:
• Market their own services to you
• Send you promotional emails or messages

We also provide an option to opt out of non-essential, promotional, or marketing-related communications from Riyaah or its partners.

Note: You may request a copy of your personal data in a machine-readable format and ask us to transfer it to another service provider of your choice, where technically feasible.

7.2 How to Unsubscribe

• If you no longer wish to receive marketing emails or newsletters, you can:
• Click the “Unsubscribe” link in any email
• Follow the opt-out instructions provided in our communications
• Contact us at customersupport@riyaah.com.

We may limit membership access based on contact availability, but you will be notified via email before any action is taken.

8. Retention of Information

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

9. Policy Modifications

We may update this Privacy Policy at any time. Any modifications will be reflected on our website, and we encourage you to review it periodically to stay informed about how your personal information is used.

We keep a record of previous versions of this Privacy Policy for your review upon request. This ensures transparency in how our data handling practices have evolved.

10. Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our platform, please contact our Grievance Officer.

Email: customersupport@riyaah.com and WhatsApp number: 0555057341

11. Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of Saudi Arabia. Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Riyadh.

12. SEVERABILITY

Each provision of this Privacy Policy shall be interpreted to be valid under applicable law whenever possible. However, if any provision is found to be invalid or unenforceable, it shall be deemed ineffective only to the extent of such invalidity, without affecting the validity of the remaining provisions.

13. Data Subject Rights

Your Rights under Data Protection Laws
Depending on your jurisdiction, you may have the right to:

• Know what data we collect and why
• Request access, correction, or deletion of your data
• Restrict or object to processing
• Withdraw consent
• Lodge a complaint with a regulatory authority

© شركة كيورو لايف المحدودة (Keuro Life Limited Company). All Rights Reserved.
CR No. 4627100132 | VAT No. 311744064700003
Maroof ID. 364711
2195 al-rayyad 12314-7462
KSA, Riyadh, Prince Mohammed Ibn Abdulaziz RGMA 2195